Small World VIP Club (Loyalty Programme)
Privacy policy: Your privacy is very important to us, that is why we’ll take great care with any personal information you share with us and will never release these details to any company outside of the Small World Financial Services Group for marketing purposes. However, we would like to use the information you share with us to keep you up to date with the range of services we offer. This includes news of events, promotions, offers, services launches and special activity relating to your Small World VIP Club membership. We may contact you by email, post, text message or phone. We are constantly looking to improve our business and the service we offer, so from time to time we may contact you to get your feedback or for research purposes. Members, who want to limit how we contact them, please contact us via the Call Centre in the country where they use our services.
1. These terms and conditions, together with our Money Transfer Terms and Conditions, are applicable across the entire group Small World Financial Services Group Ltd, The Small World VIP Club includes all companies under the group in all countries where the group is present: LCC Trans-Sending Ltd, Bayba Ltd, Express Funds Ltd, Global Link Ltd, Swiss Transfers Ltd, Pronto Envios Ltd, UNO Ltd, Universal de Envios Ltd and Choice Money Transfers Ltd. Any participation in the Programme constitutes acceptance of them. The Rewards from your Small World VIP Club account, card, coupons and points, in whatever form, are issued by and remain the property of Small World which may, at any time, terminate the Small World VIP Club Programme or alter or amend the conditions of operation of the Programme.
2. All members of the Small World VIP Club must be resident in the country where they transact and aged 18 years or over.
3. You can register for the Small World VIP Club Programme in any of our branches, Call Centre or Small World participating agents.The registration in the Small World VIP Club Programme requires 3 transactions in the last 12 months then depending on your loyalty to the group you will be in a different level of the Small World VIP Club Programme. The levels are: Bronze, Silver and Gold. Level will depend on how loyal you are to the group.
4. The Small World VIP Club, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card. Small World VIP Club must be used only by its owner.
5. Members are only entitled to one Small World VIP Club account each. Small World reserves the right to refuse, merge or close accounts at anytime.
6. Your Small World VIP Club card is personal to you. We do not issue additional Small World VIP Club cards for your account, but your family and friends can of course apply for their own Small World VIP Club cards.
7. The Small World VIP Club Programme is only for personal and consumer use. Small World VIP Club cards cannot be used for any business transaction or purpose.
8. The Small World VIP Club cards swipe facility can only be used for transactions from Small World branches or participating agents, but if you have your card with you when calling our Call Centre you will be able to give your customer ID or card number to identify your account.
9. The Small World VIP Club accounts, cards, coupons and points cannot be transferred, bought, sold or in any way traded without explicit permission from Small World.
10. To receive full membership benefits of The Small World Club or Small World VIP Club Programme members must be active customers of Small World. Members who experience difficulties with this process should contact Small World Call Centre in the country where they use our services.
11. Members must register their personal details, particularly e-mail address and keep Small World informed of any changes. Small World cannot be held responsible for any loss of points incurred as a result of out of date details. Members that do not transact for more than 1 month will start the Programme again from Bronze level and the benefits of the last level can no longer be applied. Members’ registration with out of date details that have not been updated for 6 months may be removed and any points or coupons forfeited.
12. The safe keeping of The Small World VIP Club card remains the responsibility of the Small World VIP Club Programme member, as do any security details relating to the account i.e. Registration details or beneficiary details. Small World cannot be held responsible for any loss arising from the member failing to ensure the security or safe-keeping of this item. In case member loses the card we may charge a fee to issue a new one.
13. Small World may decline to issue, withdraw or cancel Small World VIP Club accounts, cards and rewards, in whatever form, and / or remove a member from the Small World VIP Club Programme at any time where there is reasonable belief of:
a) any abuse or attempted abuse of the Programme;
b) any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the Programme; or
c) any behavior relating to The Small World VIP Club or Small World that involves theft, misconduct, abusive or offensive behavior, or supplying false or misleading information;
d) any breach to Terms and Conditions of Small World Group or Terms and Conditions of companies under Small World.
14. Members can choose to leave the Small World VIP Club Programme at any time. By leaving the Small World VIP Club Programme members forfeit the right to any points or coupons already accrued or issued.
15. Members who do not transact for 3 months may be removed from the Small World VIP Club Programme and may need to apply for membership again should they wish to rejoin.
16. Members cannot acquire the points or coupons of a family member or friend in any case.
17. Your privacy is very important to us. We will not give information about your account to any person, even wives, husbands, sons, daughters or any other relatives or friends.
Points/ Rewards
18. We will not exchange Small World VIP Club rewards for cash. We may from time to time change the number of rewards you can collect on services included in the Small World VIP Club Programme. We will display notices in branches and advise members of changes by e-mail.
19. The Small World VIP Club rewards can be earned at Small World Branches, Call Centres and participating agents.
20. To keep membership, members must place at least three orders in the last 12 months in qualifying countries and member must provide an e-mail for registration. During promotions or special offers, the amount of rewards may change and may vary according to the country you send money to, the amount sent and where the transaction takes place.
21. There will be security questions [KYC (Know Your Customer)] to make sure we correctly access/ credit your account. As well as we may ask you additional questions to complete your registration or to update it.
22. Members will be required to quote their Small World VIP Club card number or a special code to collect rewards or prizes given by the Small World VIP Club Programme.
23. Certain countries or services may be excluded from the Small World VIP Club Programme at the discretion of Small World Financial Services Group Ltd from time to time, particularly those which are the subject of other promotional activity or those in which Small World stop providing services.
24. Members generally have a maximum reward of 50% of the transaction fee unless agreed and informed previously via e-mail by Small World Group Programme (in certain receive countries this will increase to 100%). Small World Financial Services reserves the right to decline any accounts, cards and rewards if we suspect of misconduct or supplying false or misleading information.
25. During any special promotions and other campaigns members will receive the promotional rewards only.
26. Small World Financial Services Group Ltd may set a limit on the number of times rewards may be awarded for promotional countries where additional rewards are available. Individual promotions may have different limits as communicated in their Terms and Conditions. Any participation in promotional offers above and beyond what could objectively be considered consumer behavior or personal use may be treated as abuse of the Small World VIP Club Programme.
27. Small World Financial Services Group Ltd is entitled to remove points or rewards at any time if transactions are cancelled for any reason and a full or partial refund of the transaction is given. This also applies to the replacement of transactions, unless the transaction is for an equivalent value.
28. If you fail to present a valid ID and your receipt when receiving a refund, we will not be able to refund you the money.
29. Small World Financial Services Group Ltd is under no obligation to award Small World VIP Club rewards other than for qualifying transactions.
General
30. Small World Financial Services Group Ltd is under no obligation to send a statement by post.
31. Small World Financial Services Group Ltd may restrict the use of the rewards to selected members and exclude members which may be included in other promotional activity.
32. Each Small World VIP Club reward must be used in full in one transaction and no change will be given. The reward may be used as part of the payment towards a transaction, in case this reward is available for the member.
33. If the transaction you placed using your rewards is cancelled, if necessary, we will re-credit your account with the correct number of points. No cash refund for the rewards will be given in any circumstance.
34. Rewards already issued may be removed or cancelled if Small World Financial Services Group Ltd determines that the rewards were collected in breach of these terms and conditions or were awarded in error. No advice given or action taken by our staff that is contrary to these terms and conditions will have the effect of changing these terms and conditions.
35. The Small World VIP Club Programme are operated by Small World Financial Services Group Ltd and all companies under the group which are: UNO, Universal, Pronto Envios, Swiss Transfers, LCC, Global Link, Express Funds and Bayba. UK Head Office: Units 3 & 4, Sycamore Court, 168-170 Bermondsey Street, London, SE1 3TQ, UK, Company Registration Number 05405279. Spain Head Office: Parque Empresarial La Finca. Paseo del Club Deportivo, 1, Edicicio 13, Planta Baja, 28223 Pozuelo de Alarcon, Madrid, España, Company Registration Number 6824 (entidad para el banco de España). Swiss Head Office: Swiss Transfers GmbH, Zähringerstrasse 51, 8001 Zürich, Swritzerland, Company Registration Number CH-170.4.006.293-7.
36. These terms and conditions are correct as of 20th July 2012 and shall be governed by and construed in accordance with the laws of each country where this Programme applies. Any disputes will be decided by each countries court. Small World Financial Services Group Ltd reserves the right to change these terms and conditions, at any time, for legal, regulatory, business or policy reasons. Members who continue to participate in the Programme following such a change will have accepted the amended terms and conditions.
37. A person who is not a party to these terms and conditions shall have no right to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party.
38. Due to printing lead times, the terms and conditions available in branches may not reflect recent changes. The most up to date terms and conditions for the Programme can be found at the Small World website (www.smallworldfs.com) or in the websites under The Small World Group.
Last update - 09/10/2012