Job purpose summary: Small world Financial Services is looking for a profile of IT helpdesk, who will be based in our head office in London, and part of the IT group department. The person will be responsible for all items related to PC (security, IT policy, installation, inventory and more on) in the head office and also in our branches in UK (PC, routers, printers, scanners...). The persona will also responsible for all other issues related to front-end service.
KEY RESPONSIBILITIES:
- To provide a full IT support service to all users
- Installation, configuration and support of different operating system: windows XP, windows 7, Linux, Windows server and more on...
- Knowledge of network: TCP / DHCP
- System: active directory management
- Fulfil customer needs and requirements in collaboration with other departments
ESSENTIAL WORK SKILLS:
- Minimum Knowledge of IT expected and demonstrable
- Have excellent communication skills both written and verbal;
- Always deliver a high level of customer service;
- Be able to work independently as well as part of the team;
- Work calmly under pressure;
- Being attentive and patient;
- Good in numeracy skill;