Salary/Wage: 15k to 16k
Location: London Bridge – Head Office
Position reports to: Co-ordinator
Start Date of Application: 22/10/2015
End Date of Application: 01/11/2015
Key responsibilities:
•Maintain under control the agent’s cash deposits into our bank account to pay off their credit balance in Omnex
•Develop and maintain good customer / agent relationships
•Review agents’ accounting balances
•Assess and resolve enquiries, requests and complaints, primarily on the telephone, but also by other electronic access channels.
•Handle agent’s issues to resolve at first point of contact, unless specialist knowledge or further investigation
•Must put in control of MLRO rules to prevent money laundering, applying all money laundering regulations in every
territory it operates.
•Use sound judgment and take decisions within established procedures for each service
•Inform Supervisor any issue you cannot handle.
•Provide a comprehensive information service, advising the service available, and the policies and procedures
•Maintain electronic and written databases of letters, emails and forms received, information given, services
•To encourage feedback on services provided and recognise the changing needs of the service.
ESSENTIAL WORK SKILLS:
•Have an excellent understanding and experience of the operations
•Have leadership and interpersonal skills;
•Have excellent communication skills both written and verbal;
•Always deliver a high level of customer service;
•Be able to work independently as well as part of a team;
•Work calmly under pressure;
•Being attentive and patient;
•Good in numeracy and computer Skills;