Published on 27-05-2019

IT Assistant - Lisbon Office

Small World Financial Services is looking for a profile of IT Service Desk Assistant, who will be based in our head office in Lisbon. The technician will be part of the UK/PT team giving support to our employees and our external business partners in the United Kingdom and Portugal. The person will be responsible for all items related to a Personal Computer, Laptop or Mobile Phone (Security measures and programs, IT policies, software installation, inventory, etc)
The responsible person is required to travel to all our PT branches on a regular basis. He or she can claim travel expenses under the company’s expenses policy.

Job Type: Full-Time Permanent; 40 hours per week. Rotative Saturdays
Start date: ASAP
Location: Avenida da República, Lisbon, Portugal
Language: Portuguese, English, (any additional languages are valued)
Position reports to: Coordination and Supervision of the department

Key Responsibilities:

To provide full IT support service to all employees and external customers who use our services (Omnex Program)
Installation, configuration and support of different operating system: Windows 10, Linux, Windows server etc.
Remote support for certification and software installation for external customers of the company using programs like Team Viewer, LogMeIn or AnyDesk
Fulfil customer needs and requirements in collaboration with other departments
Ad hoc duties

Essential work skills:

Minimum 1-year knowledge of IT expected and demonstrable
Have excellent communication skills both written and verbal in English and Portuguese (Spanish is valued)
Always deliver a high level of customer service
Be able to work independently as well as part of the team
Work calmly under pressure
Being attentive and patient
Good in numeracy skill

Interested?

Please email your CV (in English), with the reference IT_LX2019, to recruitment.pt@smallworldfs.com

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