Job type: Full time: Hours: 40 hours/week - Shifts of Monday to Friday between 9am to 7pm and on alternate Saturdays between 8am to 5pm. Initial 6-month contracts.
Location: Lisbon – Saldanha
Key responsibilities:
• Assess and resolve inquiries, requests and complaints, take money transfer orders primarily on the telephone, also by other electronic access channels. E.g. Skype, Livezilla, emails etc.;
• Satisfy customer expectations and maintain a good image for the company;
• Effective communication with all customers;
• Understand the impact of attitude in handling calls professionally;
• Effectively deal with job stress and upset customers situations;
Essential work skills:
• Mandatory fluency in Polish and Portuguese;
• Good level of English (interview will be done in English);
• Another European language is a plus;
• Possess the ability to handle a high volume of incoming calls;
• Good communication skills and clear telephone manner;
• Ability to multitask (pc skills: E-mail, Skype, CRM tools);
• Good numeracy and computer skill;
• Background in customer service (preferable);
• Problem solving and keen attention to detail;
• Be able to work independently as well as part of the team;
• Work calmly when under pressure;
• Being attentive and patient;
• Experience in managing upset customers and problem-solving skills;
-You should possess legal requirements to work in Portugal (ID/residence card + Social security, etc).
Our Offer:
• Work contract;
• Project with continuity and stability;
• Multicultural environment;
• Career progression opportunities.
If you’re interested in this role, please send with your CV (in English), with the reference: PL_LX, to: recruitment.pt@smallworldfs.com
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