Published on 22-02-2019

Field Collection Officer –Spanish or Urdu speaker - Covered

Job purpose summary:

This role will consist of management of agent credit process in the field, in an effective & timely manner to ensure agents are able to successfully operate whilst managing Small World’s Agent credit risk. Reaching out to customers through home or business visits to collect payment for overdue balances, payment plans or other payments are part of the role as well as acting as the liaison between LCC and agents.

Job type: Full time - Permanent Hours: 40 Hours per week; Mon to Sat from 11am to 7pm, with a 6 months of probation period Location: Vauxhall, London Position reports to Europe Credit Manager

Key responsibilities:

• Locate agents using internal and external data bases;

• Get in touch with agents through phone calls as well as make home visits and visits to the agents’ business address;

• Communicate with the agents about their account, keeping track and collecting their payments, and ultimately negotiating with them in order to set-up repayment plans;

• Send regular statements to agents;

• Ad hoc duties as required.

Skills and Experience Required:

• Minimum education of A level with minimum A or B in maths

• Good negotiation skills;

• Written and verbal fluency in English and a second language (preferentially Urdu or Spanish);

• Have excellent communication skills, both written and verbal

• Good in numeracy and well-versed with the accounting practices.

• Confident of using Microsoft Excel on an intermediate level

• Ability to work on own initiative and under pressure. • Good organisation skills with a willingness to dive into the complex details of a transaction or process.

Interested?

Please email your CV the HR department at hr.uk@smallworldfs.com

with the reference: FCA_01

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