Hours: 36 hours per week (Monday - Sunday, with Saturdays off).
Location: Glasgow
Language: English + Urdu
Position reports to: UK Branch Co-ordinator
Start date: ASAP
Key responsibilities:
- Ensure all customers are served in a competent, efficient and friendly manner.
- Provide information to customers regarding available promotions, policies and procedures related to transactions.
- Support the Team leader and Senior Cashier to promote the branch in your local area.
- Support all customers to send money to different countries.
- Buying and selling foreign currencies.
- Perform KYC, checking customer documents and uploading on the company’s operating system (Omnex).
- Providing customer support as well as sorting out problems.
- Scan and upload receipts in Omnex.
- Follow all the company’s money transfer procedures.
- Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct, making sure enough change will be available.
- At the end of the day balance the tills.
- Complete the cashier payslip daily.
- Complete the branch payslip when required.
- On specific occasions follow the line manager’s instructions to run the Branch.
- Other ad hoc duties as directed by your line manager, country manager or the other UK senior manager
Essential work skills:
- Have excellent communication skills both written and verbal;
- At least 1 year of money handling experience;
- Be able to work independently as well as part of a team;
- Work calmly under pressure;
- Good in numeracy and computer Skills;
- Being attentive and patient;
- Flexible;
- Act professionally;
- Have good time management skill;
- Knowledge of the product;
- Willingness to learn.
Interested? Please email your CV the HR department at hr.uk@smallworldfs.com