Job type: Full time – Temporary position (Maternity cover)
Hours: 44 Hours per week; Mon to Fri from 11am to 7pm, and Alt Sat 10am to 6 pm
Location: Vauxhall, London Position reports to Europe Credit Manager
Key responsibilities:
- Be the first point of contact to handle all agent’s issues
- Develop and maintain good relationship with customers and agents
- Assess and resolve inquiries, requests and complaints, primarily on the telephone, also by other electronic access channels. E.g. Skype, Google chat etc....
- Maintain and control agents cash deposits into our bank account to pay off their credit balance in company’s operating system (Omnex).
- Review agents’ accounting balance on weekly basis.
- Ensure all MLRO rules are applied consistently to prevent money laundering, applying the correct rules and regulations in every territory it operates.
- Use sound judgment and take decisions within established procedures for each service requested by customers/agents.
- Inform Supervisor of any issues which you cannot handle.
- Provide comprehensive information about our services to all agents along with the policies and procedures of the Small World.
- Maintain electronic and written databases of letters, emails and forms which received from agents/customers.
- Encourage agents/customers to provide feedback on our services and recognise the improvement and changing needs of the business.
- Undertake general administrative duties, e.g. send welcome/thank you emails to agent’s customers, send offers, leaflets etc....
- Ad hoc duties as required
Essential work skills:
- Have an excellent communication skill, both written and verbal
- Written and verbal fluency in English and Spanish or Urdu (mandatory)
- Always deliver high level of customer service
- Be able to work independently as well as part of the team
- Work calmly when under pressure
- Being attentive and patient
- Good numeracy and computer skill
- Have an excellent understanding and experience of the operations
- Have leadership and interpersonal skills
Interested? Please email your CV the HR department at hr.uk@smallworldfs.com, with the reference: AS_09