Easy steps to send money:
At our Stores or Agents:
1. Deposit money at one of our stores or agents
2. Confirm the beneficiary information
Through our Call Center:
1. Deposit money in one of our bank accounts depending on your country
2. Confirm the beneficiary information through our Call Center
Typically, the money will become available in less than 24 hours, but it will depend on the country and the method of payment selected. Please contact us so you can be advised about the options that you have for your destination.
You can simulate your transaction by calling us or through our live help. There are also promotions for new customers that me be applicable for you.
Small World serves with own branch offices and a network of over 5,000 agents worldwide. You can find a location by clicking here.
If you want to find an agent or you are an agent, we will be glad to help you. Contact us.
You can contact us and we will find the closest agent near you. You can also find a branch, use our call centre or send money online.
There is no limit to send money, as long as you can prove the source of funds. Please ask us what documents you should provide to prove the origin of the funds. You can contact us here.
To cancel a money transfer or request a refund, please contact us. Take note that we are unable to refund you back if the transaction has been paid. Please see the terms and conditions.
Incorrect information may cause delays in the payment. Please contact us to correct the information that you provided.
Yes, you can do a money transfer between our agencies in the same country. Use the "Send Money" feature and select your home country in both fields to find a pick-up location.
First you need to register as a customer. Normally you will only need to provide your valid ID document from your country of residence. In some cases, we will require you to fill in specific documents in accordance to compliance procedures. Registration is free. See how to register here.
As proof of identification you can use a passport or identity document of your country of residence. For the use of other types of documents, please contact us. Documents must be valid within the expiration date.